Application outsourcing, managed services, and business-process outsourcing
Distinguishing outsourced application work, operational services, and responsibility for an entire business process.
3 min read
Outsourcing
Outsourcing can relocate key-person risk instead of resolving it
How a supplier can absorb support work while critical knowledge remains concentrated in a single person.
3 min read
SaaS replacement or process outsourcing: where does responsibility sit?
Comparing a hosted application with provider-executed business work through responsibilities, exceptions, and exit.
3 min read